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This Refund & Returns Policy applies to services purchased from PaidTheme.net, operated by Spabi Exim (OPC) Private Limited.
By placing an order on our website, you agree to this policy along with our Terms & Conditions and Privacy Policy.

Nature of Services

PaidTheme.net provides digital and service-based offerings, including website setup, theme installation, plugin configuration, WooCommerce setup, hosting, and cloud-related services.

These services are intangible, customized, and begin execution based on client requirements. Therefore, traditional returns do not apply.

When Refunds May Be Considered

Refund requests may be reviewed only under the following conditions:

• The service has not yet been started
• The service cannot be delivered due to a technical limitation on our side
• A confirmed duplicate payment was made for the same service

Once service work has started, the order is generally considered non-refundable.

Non-Refundable Situations

Refunds will not be provided in the following cases:

• The service has been delivered as described on the service page
• Work has started or been partially completed
• Delays caused by missing access, incorrect credentials, or delayed client response
• Change of mind after purchase or delivery
• Incompatibility caused by third-party themes, plugins, hosting, or software
• Issues caused by changes made after service completion
• Failure to review service details before placing an order

Partial Refunds

Partial refunds may be considered only if:

• The service was partially completed and cannot be finished due to unavoidable technical reasons
• Both parties mutually agree to discontinue the service

Partial refunds are evaluated on a case-by-case basis and are not guaranteed.

Refund Request Process

To request a refund, you must contact us with:

• Order number
• Clear reason for the refund request
• Relevant details or supporting information, if applicable

Refund requests must be submitted within a reasonable timeframe after purchase or issue identification.

Refund Processing

Approved refunds are processed only through the original payment method used at checkout.

Refund timelines depend on the payment provider (such as PayPal or other payment gateways) and may take several business days to reflect in your account.

PayPal Disputes & Chargebacks

Before opening a PayPal dispute or chargeback, customers are required to contact PaidTheme.net to attempt resolution.

Opening a dispute without prior communication may delay resolution. We provide service descriptions, delivery records, and communication logs to payment providers when disputes are raised.

For PayPal payments, services that have already started or been delivered are considered completed digital services and may not be eligible for reversal under PayPal’s policies.

Service Corrections Instead of Refunds

Where applicable, we may offer corrections or adjustments within the original service scope instead of issuing a refund.

This ensures the service is delivered as intended and aligns with digital service dispute resolution standards.

Order Cancellation

Orders may be canceled only if work has not yet started. Once service execution begins, cancellation and refunds are not guaranteed.

Contact Information

For refund or cancellation requests, contact:

Website: https://paidtheme.net
Company: Spabi Exim (OPC) Private Limited
Email: [Add official support email]